Support

Simple help for real problems.

Bugs, sync, subscription, account or product feedback: write to us with a bit of context and we reply within a few business days.

Write to support Open the help center

Help center

More than 80 step-by-step articles: getting started, recipes, groceries, Culy, subscriptions, devices. In French.

help.cuisly.fr ↗

Known issues

The transparent list of identified bugs and limitations, with their status and workarounds.

See the list ↗

Plans and limits

What each plan unlocks, how to switch plans and what happens if you go back to the free plan.

Compare plans →

Write to support

The form sends your message straight to support@cuisly.fr. You can also write from your own mail app.

This form is processed by FormSubmit on another page. The provider’s confirmation does not guarantee delivery: you can also contact us by email.

For a faster answer

Describe the context: device, iOS version, what you were doing when the problem occurred.
Mention your plan if the question is about a payment, a limit or access.
Give the email used in the app if the topic concerns your account.

Subscription and refunds

Subscriptions are handled by Apple. To change, cancel or request a refund, go to Settings, then Subscriptions, or use reportaproblem.apple.com. For everything else, we are here.

Account deletion

You can request the full deletion of your account and data by writing to us from the email used in the app. Deletion takes effect within 30 days.