All the answers, in one place.
The full help center lives at help.cuisly.fr: nine categories, more than 80 step-by-step articles, a search box, and the transparent list of known issues. The help center is currently written in French.
Getting started
Install the app, create your account, add your first recipe and discover the tabs.
See the guides ↗My recipes
Create, import, organise, archive, cook step by step and share your recipes.
See the guides ↗Grocery lists
Create lists, share them, tick items from the Apple Watch, follow your shopping as a Live Activity.
See the guides ↗Culy, the AI assistant
Ask a question, send a fridge photo, pick the model, understand messages and credits.
See the guides ↗Subscriptions and payments
Change plans, restore a purchase, understand the limits and get a refund through Apple.
See the guides ↗Account and sign-in
Sign in, switch devices, recover your workspace, delete your account.
See the guides ↗Apple Watch, widgets and iPad
Set up the Watch app, add widgets, use Cuisly on iPad and on Mac.
See the guides ↗Personalisation and profile
Themes, app icons, allergies and diets, language and preferences.
See the guides ↗Troubleshooting and known issues
Stuck sync, app closing unexpectedly, and the list of identified bugs with their status.
See the guides ↗Quick answers
The four questions we get asked most often.
I am switching iPhones: how do I get my recipes back?
Sign back in with the same Cuisly account. With the Plus and Premium plans, your recipes and lists sync through iCloud; otherwise, export your data from Settings before switching devices, then import it again.
Sync looks stuck.
Check that both devices use the same iCloud account and that the Internet connection works, then fully quit the app and relaunch it. If the problem persists, check the known issues list or write to support.
What do paid plans unlock?
More recipes, more shareable lists, more AI messages per day, the fridge photo, iCloud sync and advanced widgets. The details are on the Pricing page.
How do I report a bug?
From the Support page or by email at support@cuisly.fr, mentioning the device, the version and what you were doing when the problem occurred. A screenshot helps a lot.